Richard Kerr

Director, Technology Expert

Richard Kerr

Director, Technology Expert

Richard Kerr is an expert independent advisor specialising in the rectification and avoidance of problematic technology, outsourcing and transformational change implementations. Richard has over 30 years’ experience spanning local and central government, police, healthcare, hospitality, charities and third sector, telecommunications, manufacturing, wholesale and distribution, financial services, PFI, education, joint ventures and strategic partnerships.  

Richard is an experienced turnaround consultant, with a particular specialism in IT software projects, outsourcing and technologyenabled business change. He has been involved in more than 200 cases, including many high-profile private and public sector commercial matters where technology-enabled projects have either been delayed, have failed or are no longer viable. 

Richard’s experience and expert advisory includes reports and testimony for all stages of the technology and project lifecyle including litigation, exit and transition, dispute resolution and avoidance, mediation, evidence gathering, project recoveries, relationship resets, negotiations, ‘healthchecks’, contractual and commercial reviews, robust sourcing and procurement (OJEU and non-OJEU), and a wide array of due diligence and forensic exercises.   

Richard is regularly instructed to advise before situations become litigious to give independent insight on the strengths and weaknesses of a matter in distress, and advise on the best options to overcome technical, delivery and contract issues. For non-litigious projects, Richard advises on both creating and resetting business and delivery relationships to enable high trust and high performance, whilst also ensuring that the grey areas which trigger litigation are clarified during this process. In problematic situations, this often means a ‘win’ with no need for litigation on those occasions where things cannot be turned around.

For projects earlier in the lifecycle Richard applies lessons learnt, frameworks and advisory in an integrateway so that the usual causes of project failure and dispute are avoided. This is effective to all stages of the sourcing, implementation and relationship lifecycle including procurement, contracting, design, testing, project management, contracts management, relationship management, dispute avoidance, dispute resolution, business change and transformation. 

Richard is also an advisor to the Standish Group, a global thought leader and research body who specialise in identifying and resolving root causes of major IT project failure.